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Terms & Conditions

The following terms and conditions apply to the use of Aulola.com and govern your use of this Website. Before accessing and/or ordering any goods from Aulola.com, please read all terms and conditions carefully. If you continue to use this website, you confirm that you agree to be bound by these terms and conditions. We reserve the right to amend these terms & conditions at any time without prior notification to customers.

1. Rights and Obligations

  • 1.1 You undertake:
  • • that the Personal Information you provide is true, accurate, current and complete in all respects;
  • • that the Personal Information you provide is true, accurate, current and complete in all respects;
  • • not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use;
  • • to agree that we may use, update, share and process your Personal Information in accordance with our Privacy Policy;
  • • to agree not to use this Website for any illegal purpose and agree to use it in accordance with all relevant laws;
  • • not to use this Website in a way that may cause it to be interrupted, damaged, or rendered less efficient.
  • 1.2 We reserve the right to:
  • • modify the price or the content or withdraw some or all of the Goods or Services with or without notice temporarily or permanently;
  • • modify or withdraw the Website (or any part thereof) with or without notice temporarily or permanently;
  • • change these Conditions from time to time, and Your continued use of the Website (or any part thereof) following such change shall be deemed to be Your acceptance of such change;
  • • use, update, share and process your Personal Information in accordance with our Privacy Policy.

2. Price & Payment

  • 2.1 We reserve the right to amend prices without prior notice at any time.
  • 2.2 All prices shown on our website are exclusive of VAT.
  • 2.3 We reserve the right to apply discount codes, voucher codes and promotions to products of our choice. These offers can change or be cancelled at any time without notice.
  • 2.4 Payment accepted only is by PayPal.
  • 2.5 Payment methods are subject to validation checks and authorization and we will not be liable for any delay or non-delivery caused by failure of such checks or authorization.
  • 2.6 We reserve the right to change quantities available for purchase at any time, even after you place an order.

3. Delivery & Return

  • 3.1 We offer three kinds of shipping methods: Royal Mail Special Delivery, £6.99 shipping cost, 1 business day to ship; Royal Mail Tracked 48, £2.19 shipping cost, 2-3 business days to ship; other courier, free shipping cost, 3-5 business days to ship. Business days are Monday to Friday except public holidays.
  • 3.2 Aulola.com may cancel the order at any time due to a lack of availability. You could be entitled to a full refund if you have already paid. However, aulola.com is not liable for any other losses you may incur if we do not supply your items.
  • 3.3 If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us because of the wrong address we are not obliged to re-send at our expense, however, a refund will be offered less the postal expense. If you notice that you have provided the incorrect or incomplete details please contact us as soon as you can.
  • 3.4 You should inspect all products immediately upon receiving them. If there is any problem/damage, you need to notify us within 48 hours of delivery in writing. Failure to do so deems you to have accepted the products.
  • 3.5 If you want to cancel your order or return any goods, please go to the Delivery & Return for further information. When you send back products, please keep your proof of postage. If you send back an item and we do not receive it, we will be unable to provide any further help if you do not have proof of postage.

4. General Terms

  • 4.1 The use of our site and any conditions are governed by English law.
  • 4.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit, loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions.
  • 4.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
  • 4.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
  • 4.5 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
  • 4.6 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
  • 4.7 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.

5. Copyright

  • The entire content included in this site, including but not limited to text, graphics or code is the property of aulola.com. We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our product offer(s), ordering goods or services from us, or obtaining contact information for us. Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us. Misuse of this website may incur civil liability or attract criminal sanctions.

6. Safety Warning

  • Please treat the e-cigarette products with the utmost care and ensure that you adhere to the following advice:
  • • Keep e-liquids locked up, out of reach of children and animals at all times.
  • • Keep your electronic vaping device locked away at all times.
  • • Seek medical advice immediately if e-liquid is swallowed.
  • • Not to be used by anyone under the age of 18.
  • • Not to be used while pregnant or breastfeeding.
  • • Not to be used by people with blood pressure problems.
  • • Not to be used by people with heart conditions/unstable heart conditions.
  • • Not to be used by people who demonstrate sensitivity to nicotine.
  • • Ensure you always use the charger that is specified for your device ONLY.
  • Aulola.com is not responsible for any damage caused by misuse or mishandling of e-liquid, vaping devices, Lithium-Ion batteries and chargers.