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  • E-Mail: service@aulola.com

Frequently Asked Questions

  • Q: Do I need an account to place an order?
  • A: We support place an order as Guest. However, registering an account with Aulola.com allows us to provide you with better support and the whole registering process should take no more than 2 minutes.
  • Q: What delivery methods are available?
  • A: We provide 3 different delivery methods on our website including:
  • • Other Courier – 3-5 business days to ship – £0.00 shipping cost
  • • Royal Mail Tracked 48 Delivery – 2-3 business days to ship – £2.19 shipping cost
  • • Royal Mail Special Delivery – 1 business day to ship – £6.99 shipping cost
  • Q: Which payment methods do you accept?
  • A: The payment method accepted only is by PayPal.
  • Q: How to track my order?
  • A: Please login to your account on our website, and then click “My Orders” to see order details and shipments.
  • Q: How do I cancel my order?
  • A: In order to give you the best support, if you want to cancel your order, please contact our Customer Service via email to service@aulola.com.
  • Q: What can I do with defective items?
  • A: We need pictures or video to confirm if they are truly defective. After confirmation, you can get a refund, or ask for sending them again. Please find more details in our Return Policy.